return policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, except on free items. Full refund if you receive a defective, wrong item or if you don't receive the order at all due to transport.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase like order number.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at

damaged and issues: For items that are received damaged or have issues we require that you contact us via email as soon as possible and provide a high quality picture or video of the damaged part of the product.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


NOTE: At Trendiez, we strive to provide our customers with the best shopping experience possible. While we make every effort to ensure that our products are inspected thoroughly before shipment to minimize the chances of damage or missing parts, we understand that unforeseen circumstances can occur during the shipping process. If you happen to receive a damaged item or an item with missing parts, please understand that it is likely due to mishandling by the shipping carrier.

Unfortunately, since these items are offered as free + shipping cost promotions, we are unable to offer returns or exchanges for such occurrences. so please note that due to the nature of these promotions, where customers only pay for shipping and not the product price itself, we do not offer returns or exchanges on these items. Since the product is essentially obtained through the shipping cost payment only, we are unable to provide refunds or exchange options. We encourage you to carefully review the item description and consider your selection before placing an order. Rest assured, we are committed to delivering high-quality products and exceptional customer service for all our paid items. If you have any questions or concerns regarding your purchase, please feel free to contact our us, and we will be more than happy to assist you. Thank you for your understanding and support.

We appreciate your support and trust in Trendiez, and we will continue to make every effort to improve our services and deliver exceptional products to you. One of our top priorities is customer satisfaction from what our product offers to all types of transactions.